FAQ

About Our Products

Q: What types of kitchen storage products do you offer?
A: At StoreCORE, we offer a range of sustainable kitchen storage solutions, including wooden and metal storage containers, utensil holders, and organisers. Our products are designed to be eco-friendly, plastic-free, and stylish, providing both functionality and aesthetic appeal while promoting a greener, healthier kitchen environment.

Q: What types of Home and lighting products do you sell?
A: At StoreCORE, we offer a variety of home products, including handcrafted lighting solutions such as glass and marble base lamps, as well as diffusers and rechargeable lamps. Our products are designed to create a cozy and sustainable living space, using safe, plastic-free materials that promote better sleep, relaxation, and a healthier home environment. As well as looking amazing!

Ordering and Shipping

Q: How can I place an order?
A: Orders can be placed directly through our website. Simply add the desired items to your cart and proceed to checkout, where you can complete your purchase securely.

Q: Do you offer international shipping?
A: Currently, we ship to select countries outside of our home base. Please check our Shipping Policy page for a list of countries we serve and additional shipping information.

Payment and Security

Q: What payment methods do you accept?
A: We accept various payment methods, including major credit cards (Visa, MasterCard, American Express) and PayPal. All transactions are encrypted for your security.

Q: Is my personal information secure on your website?
A: Absolutely. We use SSL encryption to protect your personal and payment information. Your privacy and security are our top priorities.

Returns and Exchanges

Q: What is your return policy?
A: We offer a 30-day return policy for unused and unopened products. If you're not satisfied with your purchase, please visit our Returns & Exchanges page for detailed instructions on how to proceed.

Product Care and Usage

Q: How should I clean my kitchen storage products?
A: Most of our products are dishwasher safe, but we recommend checking the specific care instructions provided with each item. For optimal care, hand washing in warm, soapy water is often the best method.

After-Sale Support

Q: What if I have a problem with a product I received?
A: We stand behind the quality of our products. If you encounter any issues, please contact our Customer Service team immediately. We're here to help with replacements or to address any concerns you may have.

Miscellaneous

Q: Do you offer any eco-friendly or sustainable products?
A: Yes, sustainability is important to us. We are continuously expanding our range of eco-friendly products that contribute to a sustainable kitchen and lifestyle.

Q: How can I stay updated on new products and promotions?
A: Join our newsletter! You'll be the first to know about new arrivals, exclusive offers, and tips for kitchen organisation. Sign up at the bottom of our homepage.